Return policy
We are proud to accept any product in a resalable condition for up to 30 days from the date of shipment – without any restocking fees.
You may either receive store credit or a refund, less shipping.
We will refund shipping only if we made a mistake when sending your order (i.e. we sent a different style or size than what you ordered). In this specific case, please contact customer service support for acceptance, before returning the goods. If not, we will not provide a free return.
Condition to return a product to Sterling Levy customer service
We will accept returns on clothing only under the following conditions:
- Items must be in the original packaging with the attached label.
- Items must be clean and free from wear.
- Items must be unwashed.
- You have included our RMA form.
Any item returned that does not meet the above criteria, will not be eligible (i.e. dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear. etc.).
How to return an item
Pack the item in its original packaging with all instructions, tags and any attachments. Please include the RMA form in the package. You will be responsible for all return shipping charges.
All returns/exchanges will be at the discretion of Sterling Levy.com.
Before returning any product, you must download and fill out our RMA form. Click here to download the “RMA for European Countries” form.
Items not allowed for return
Hygienic products such as compression shorts cannot be returned, even if they are new.